TECHNICAL SERVICES
FULL SERVICE TECHNICAL SUPPORT FOR YOUR SANITARY CONVEYANCE SYSTEMS
Our technical teams ensure your equipment operates correctly from the word go. From pre-shipment FATs to installation, preventative maintenance and retrofits—we keep your food processing lines running their best.
SUITE OF TECHNICAL SERVICES
Our technical support programs maximize the performance of your lines, not just PFI equipment. Rely on our skilled technicians for these services and more.
FACTORY ACCEPTANCE TESTS (FATS)
Ensure your equipment will perform with full FAT testing at our Algona, Iowa facility. We integrate entire lines and run with or without product in our large, air-conditioned facility.
INSTALLATION
Have equipment systems installed by our skilled technicians and millwright network to get your entire operation up and running fast. We install PFI equipment plus the rest of your line.
TECHNICAL SERVICE
Get emergency and scheduled support in the field, on the phone, and virtually. Contact us for preventative maintenance, tuning, repair, modifications, and more.
RETROFITS
Extend the life of your equipment with retrofits, and safety and sanitation upgrades. We inspect and upgrade PFI and other conveyance equipment to get it up to spec and optimized for your operation.
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PFI’s partnership has been invaluable to our business. We trust PFI to support whatever project is going on – from new line design and installation, to quickly dropping everything to troubleshoot an unexpected issue.
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We are very happy with PFI’s service and equipment. We work with a range of people from both Algona and San Antonio, and everyone is professional and committed to producing the best solution possible. The service has been top-notch.
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PFI has jumped in to take on projects that other OEMs have passed on or given us lead times into 20+ weeks! We value them being able to work within our constraints – it feels like they’re part of our team.
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They have done a lot of work in our plant over the years, and I believe their quality to be top-notch in performance, design, reliability, and food safety.
MORE RESOURCES TO COMPLETE PROJECTS
We scale up installation and millwright resources with our sister companies, ProFab and McCabe’s Mechanical, throughout the Midwest, Southeast, and Northeast U.S. You get the PFI team you know and trust, and projects completed faster.
To schedule field service or request technical support, contact us directly online or call us at 515-298-8371. Our team is ready to help with troubleshooting, on-site service, or advice. Have your equipment information and any details or photos of your concern ready.
Yes, our technicians support PFI and legacy KOFAB and Meyers Industry equipment, as well as other OEM equipment. We regularly integrate other equipment in FAT testing and installation and perform retrofits on almost any sanitary conveyance equipment you have. Contact us to discuss your specific needs.
Digital manuals are included with every PFI machine. If you don’t have your manual, contact us with your machine’s serial number.
We also offer training videos for common needs, like tuning vibratory motors, tearing down a Curveyor belt conveyor, and more. Watch our training videos.
THE PFI DIFFERENCE
EXPLORE MORE AFTERMARKET SUPPORT
PARTS
Get the parts you need to keep your PFI equipment running optimally, directly from us.
SUPPORT RESOURCES
Train maintenance teams, accurately set up your machines, and troubleshoot issues to get the best performance possible.
Speak With Us
Ready to get started on your configuration? Contact us to customize our food-grade conveying equipment to your application, layout, and processes.
